Why Was My Verification Rejected?

At BtcDana, each trader can only use one verified account per identity. This means that a single ID card and one bank account can only be linked to one BtcDana account for verification purposes. This policy ensures the safety and privacy of your personal data and funds.

If your ID or bank account has already been used for another account, you have two options:

• Log in to the account that was already verified using your registered credentials.
• Request account deletion for the previously verified account by submitting a clear photo of your ID card and the linked bank account. This step is necessary to protect your account ownership and prevent misuse.

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📌 Common Reasons for Verification Rejection

• Name mismatch: The name on your ID card and bank account must match exactly. Any mismatch will cause automatic rejection.
• Incorrect bank account number: Please ensure all digits are entered correctly.
• Invalid or unverifiable account name: The name on the bank account must match your legal identity as shown on your ID card.

✅ Tip: Always double-check your information before submitting a verification request to avoid delays or rejection.