Why Didn’t I Receive My Verification Code (OTP)?

If you didn’t receive your verification code (OTP) via SMS or Email within 10 minutes, don’t worry. This can happen due to several common reasons. Please review the troubleshooting tips below based on the method you selected.

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📱 SMS Verification Code

Possible reasons you didn’t receive the OTP:
• Incorrect mobile number entered during registration
• Your SMS inbox is full
• Poor network signal or temporary telecom delays
• System issues during transmission

What to do:

• Ensure your phone is turned on and the signal is stable
• Double-check the mobile number entered
• Clear your SMS inbox if it’s full
• Wait a few moments, then try requesting the code again
• If the issue persists, contact our support team via Live Chat

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📧 Email Verification Code

Possible reasons the email didn’t arrive:
• You mistyped your email address during registration
• The email was marked as spam or junk
• Your inbox is full or your mail server is delayed

What to do:

• Check both your Inbox and Spam/Junk folders
• Make sure the email entered is correct and active
• Wait a few minutes and try sending the code again
• If the problem continues, reach out via Live Chat for help

✅ Tip: Verification codes are usually delivered instantly, but in rare cases may take up to 10 minutes depending on your network or email provider.